Order processing time is 24/72 business hours.
Orders in Spain (including the Canary and Balearic Islands) will be sent through GLS.
For logistical reasons, no shipments are made to Ceuta and Melilla. We hope to be able to ship to these destinations very soon.
You will receive two packages. A package with the bars and another with the rest of the components. The transport company can deliver one first and the second the next day.
Shipments to Spain (Peninsula): 24 / 72h (business days) from when your order is received by the transport company. If you place the order after 12:00, it will arrive at the logistics company the next business day.
Exceptional situations may arise that prevent these delivery times from being met, such as unforeseen events with the courier service, system updates or force majeure circumstances.
Each client will receive an email from the transport company when the order has been collected by it and will be able to track it on their website.
When your order is ready to be shipped, you will receive an email with information about the logistics company that makes the delivery and the shipping number. With this information you can find the contact of the delegation that distributes your area on the website of the logistics company. If you need help to contact us, you can tell us and we will be happy to help you.
It will be the customer’s responsibility to make sure at the time of delivery that the shipment is in good condition. In this way, if any of the two packages to be received are open or if doubts or suspicions arise about the appearance of the packaging about infringements of the inviolability of the product, the client should not pick it up, immediately notifying Red Noa by WhatsApp or mail electronic.
Similarly, if once the product has been opened and reviewed, the customer detects any irregularity in it, they must notify Red Noa within a maximum period of 72 hours from receipt of the product.
If at the time of delivery there is an absence at the indicated address and the package cannot be delivered, the Courier Company will contact the customer in order to find an alternative delivery solution. If, even having proposed alternative delivery solutions, the package continues to be unable to be delivered repeatedly, it will be returned to our facilities and once received, the customer will be contacted to inquire about a new delivery with postage paid by the customer or if what you want is to be reimbursed for the amount paid.
How can I track my shipment?
You can track your shipment using the link that you will find in the email that the transport company will send you once they receive your order.
You can also know the status of the shipment by accessing the website of the logistics company and entering the tracking number that you receive in the email where they inform you that your order is already in their warehouses and your postal code in the shipment tracking block.
What if my delivery address is wrong?
We recommend that you review the address indicated when placing your order to make sure that the data is correct and complete since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost for the customer. If you detect any incorrect information, contact us as soon as possible via email or WhatsApp, whichever is most comfortable for you.